Fetch PetCard is committed to maintaining the confidentiality, integrity and security of any personal information about our users. This Privacy & Security Policy explains how we protect personal information provided through our website FetchPetCard.com (the “Site”) and how we use that information in connection with our service offered through the Site (the “Service”). “Personal information” for purposes of this Policy means information that identifies you, such as your name, address, phone number, or email address.
Fetch PetCard stresses its privacy and security standards to guard against identity theft and provide security for your personal information. We regularly re-evaluate our privacy and security policies and adapt them as necessary to deal with new challenges.
Your Privacy is not for sale
We do not sell or rent your personal information to anyone, for any reason, at any time. Fetch PetCard uses and discloses your personal information only as follows:
- to provide the Service;
- to analyze site usage and improve the Service;
- for internal system administration;
- to fulfill your requests for certain products and services;
- for market research, project planning, troubleshooting problems, detecting and protecting against error, fraud or other criminal activity;
- to third-party contractors that provide services to Fetch PetCard and are bound by these same privacy restrictions;
- to enforce Fetch PetCard’s Terms of Service, and
- as otherwise set forth in this Privacy and Security Policy.
We limit the collection and use of personal information
Certain areas and features of FetchPetCard.com are available to you without registration or the need to provide to us any information. However, other features of the Site or the Service may require registration, which involves provision to Fetch PetCard of an email address, a password and a username (collectively the “Registration Information”). In order to benefit from the full functionality of the Service, you also must provide your pet and your pet’s third-party veterinarian information to allow Fetch PetCard to access your pet’s health data at other veterinarian institutions for your use.
From time to time we may request other personal information to provide you with other benefits of the Service. In all such instances, you will be given the opportunity to provide or to decline to provide that information, and it will be used only for the stated purpose. Fetch PetCard may take anonymous or aggregate personal information and disclose such data only in a non-personally identifiable manner to:
- Organizations approved by Fetch PetCard that conduct research into health; and
- Users of the Service for purposes of comparison of their animal’s health situation relative to the broader community.
Such information does not identify you individually. Access to your Registration Information, and any other personal information you provide is strictly restricted and used in accordance with specific internal procedures and safeguard governing access, in order to operate, develop or improve the Service. These individuals have been selected in accordance with our security policies and practices and are bound by confidentiality obligations. They may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Changes to your Registration Information
If your Registration Information changes during your subscription to Fetch PetCard, you may update it any time via the Service.
Online session information and use is only used to improve your experience
When you visit FetchPetCard.com, we may collect technical and navigational information, such as computer browser type, Internet protocol address, pages visited, and average time spent on our Site. This information may be used, for example, to alert you to software compatibility issues, or it may be analyzed to improve our Web design and functionality.
FetchPetCard.com may set and access cookies on your computer to track and store preferential information about you. If you choose to eliminate cookies, the full functionality of the Service may be impaired for you. FetchPetCard.com may use Web beacons to help us measure and analyze Site usage and activity to improve the Service.
We may use and permit third party service providers to use cookies, web beacons, and other technologies to help Fetch PetCard analyze certain online activities, such as the ones described previously. We do not share any personal information about our customers with these third party service providers, and these service providers do not collect such information on our behalf. Our third party service providers are required to comply fully with this Privacy and Security Policy.
You can delete your data
Your data is yours. You can remove it anytime you want. When you request us to delete your account for the Service, your data will be permanently expunged from our primary production servers and further access to your account will not be possible.
Email communications from us
From time to time we may provide our registered customers with email alerts or email newsletters. Fetch PetCard subscribers have the ability to opt-out of receiving our emails by following the instructions in the emails. Opting out in this manner will not end transmission of service-related emails, such as email alerts.
Your data is secure and communications are encrypted.
Our servers are in a secure facility. We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect Fetch PetCard accounts and systems from unauthorized access. All backup drives and tapes also are encrypted.
From the time you submit your Login ID and Password, the communications between your computer and FetchPetCard.com are encrypted. This enables client and server application communications to minimize eavesdropping, tampering and message forgery.
We post updates on our website whenever there is a change to our Privacy and Security Policy
We update this Privacy & Security Policy periodically. The date last revised appears at the top of the Policy. Changes take effect immediately upon posting.
Contact us if you have any questions or concerns
If you have questions, comments, concerns or feedback regarding this Privacy and Security Policy or any other privacy or security concern, send an email to FetchPetCard@gmail.com